3D Networks IP Implementation Streamlines Local Government Telecommunications in one of Australia’s Fastest Growing Regions

Logan City Council in Queensland is one of the first major councils to take advantage of telephony cost savings offered by VoIP technology. Council’s strategy of locating Customer Service staff at its remote operational depots was challenging its telecommunications infrastructure. Customer service was severely impacted as the ageing stand alone communications systems were struggling to handle the increased voice traffic to each of its four main depots: water provision, waste collection and recycling, roads construction, animal control and public health.

3D Networks stepped in with a solution that streamlined system management, was able to scale to handle future user growth, provided the same advanced telephony features and services across the board for remote depots and central office alike, and created substantial cost efficiencies by routing internal voice traffic over the existing data network rather than the public telephony network.
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