Stamford Hotels & Resorts implements state-of-the-art FCS Call Accounting System across 10 properties to offer enhanced calling services to customers

In what has been termed as a "record of sorts",
FCS Computer Systems, a leading provider of technology solutions for the hospitality industry has deployed its proprietary Call Accounting System -
FCS WinSuite Call Billing and PMS Interface for all 10 Stamford properties in Australia and New Zealand, in a record time of one month.  

Stamford the largest owner/operator of premium quality hotels in Australia and New Zealand was looking to standardise all its 10 properties with a powerful and flexible call accounting system that would help it to better manage its telephony rates and in turn offer better calling services to its customers. FCS WinSuite proved an ideal solution for Stamford's requirements, as it not only integrated seamlessly with the existing PMS like Fidelio, Maxial and Portfolio, but also provided the hotel with a highly flexible Call Accounting system. 

"Creativity and customisation of services is the name of the game in the hospitality business," said Matthew White, Country Manager, FCS Computer Systems, Australia, "The key strategy of FCS is to provide carefully planned value added services in every aspect of the hotel's hospitality business. FCS WinSuite has been an excellent fit for Stamford Hotels' requirements. Not only has it integrated seamlessly with the hotel's multiple PMS, but allows the hotel to customise its rates to suit customer calling patterns."  

"Every customer is unique and likes to be treated uniquely. In today's scenario, technology has emerged as the key enabler for customer service," said Jon Foo, General Manager, Technical Services and Projects, Marketing and Sales Development, Stamford Hotels and Resorts, "FCS WinSuite helped us to identify customers with high calling patterns and we have offered them attractive rates and other privileges. Not only that, we can roll out promotions quickly to help add value to our customers. In a recent trail program we cut the cost of all calls up to 90%, making the hotel phone a cheaper alternative to mobiles in many scenarios. This definitely helped us to prove that we are in the 'hospitality industry' as opposed to an industry committed to exorbitant and unpopular pricing. This is yet another effort on our part to let the customer know that he or she is special to Stamford."

FCS WinSuite has been deployed at Stamford Sydney Airport, Sir Stanford Circular Quay, Stamford Plaza Double Bay, Sir Stamford Double Bay, Stamford Plaza Adelaide, Stamford Grand Adelaide, Stamford Grand North Ryde, Stamford Plaza Melbourne, Stamford Plaza Brisbane and Stamford Plaza Auckland.

www.fcscs.com
www.stamford.com.au

Issued July 2004

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