Click here for Awards Event details  

This is Australia’s most important event for the contact centre industry.

Contact Centres are the most significant, tangible and ongoing investment major corporations will make in sales and marketing infrastructure.  Contact centres – their dynamics and potentials – must be well understood both by senior management and their contact centre professionals.  This conference takes management’s strategic objectives and shows how they can be successfully executed through the Contact Centre.

It is obvious Australian contact centres are striving for greater levels of excellence, and this signals significant opportunities to world class solutions providers. 

An outstanding event - Contact Centres Australia is the conference for your customers in which they:

• Live and breathe best practice

• Network with peers and industry leaders

• Learn how to deliver ROI and great service at the same time

• Evaluate new processes and technologies

• Get fresh ideas

• Benchmark their performance against their peers

• Road-test HR management tools

• Evaluate Outsourcing possibilities

This conference is not a boring string of speeches and low quality seminars.  It is an exciting, inspirational and highly interactive event, packed with case studies and panel discussions.   The focus is on “how to” through the sharing of industry experience and best practices.  Presenters and panellists will be industry leaders from major Australian enterprises, with an accent on operational excellence in the contact centre.

Our conference features:

• Visionary keynote presentations

• A case study based programme that ensures quality information

• Dynamic panel sessions

• Presenters who are active and award winning participants in the Australian contact centres market

• Premium, leading edge workshops lead by contact centre experts

• Site tours to leading contact centres

There will be two streams running alongside each other at various times throughout the event.

Stream A will focus on people issues. Firstly, on skills and techniques designed to develop your own personal skill sets and secondly some great content on developing your team.

Stream B will focus on processes. The focus will be shared between technology and strategy.
 

There are a limited number of opportunities for sponsors to participate in the conference presentations.  These are available on a “first come” basis.

• Terrapinn and the ATA National Awards Ceremony has a proven track record of attracting senior-level decision-makers and key purchasing recommendors to their conferences.

• Terrapinn has been presenting the pre-eminent “Customer Contact” conference and trade exhibition to the Australian industry for the last nine years. 

• The ATA have been presenting their National Conference and prestigious National Awards Ceremony to their members for 13 years.

• Terrapinn and the ATA present a formidable partnership in offering to you the opportunities available at Contact Centres Australia 2004.