Planet
PSG to Provide Genesys Solutions to Customers Across
Asia-Pacific and India
Singapore
– June 29, 2006 – Genesys Telecommunications
Laboratories, Inc., an Alcatel company (NYSE: ALA,
Paris: CGEP.PA), today announced Planet PSG, a
leading provider of technology solutions in Asia,
has joined InterActs, Genesys’ Partner Community.
Designed to help partners deliver comprehensive,
integrated contact center and customer interaction
solutions, Genesys’ InterActs Partner Program will
help Planet PSG deliver high-quality contact center
applications to customers across Asia-Pacific and
India.
Note
to Editors:
The
Genesys InterActs Partner Program is designed to
provide business development, technical,
educational, and marketing tools and resources to
participating system integrators, value-added
resellers and managed service provider partners
worldwide. Working together, Genesys and its
partners deliver the most comprehensive, integrated
contact center and customer interaction solutions to
markets across the Asia-Pacific.
About
Planet PSG and Planet One Group
Planet
PSG (Planet Professional Services Group) is a
subsidiary of the Singapore-based Planet One group
of companies. Planet PSG is the leading provider of
voice automation solutions with expertise in on-line
real-time systems, interactive voice response
systems (IVR), fax-on-demand systems, computer
telephony integration (CTI), call centre solutions
and customized application development. Planet PSG
has deployed highly customized, cost-effective and
industry-specific solutions for some of the
world’s leading organizations in Telecom, Banking
& Finance and BPOs.
Please visit: www.planet-psg.com.
Planet
One combines the expertise, strong partnerships and
broad reach of its subsidiaries to offer
multi-skilled, business-critical technology
solutions. Planet One subsidiaries include 3D
Networks, Net ProActive Services, Planet PSG and FCS
Computer Systems. Planet One is headquartered in
Singapore and enjoys the support of nearly 900
professionals across 36 locations serving key
markets in Asia Pacific, Middle East, Europe and US.
Please visit: www.planet1world.com.
About
Genesys Telecommunications Laboratories, Inc.
Genesys,
an Alcatel company, is 100 percent focused on
software for contact centers. Leading companies in
the Global 2000 and Fortune 1000 use Genesys to
deliver interactions that drive better business.
With 3,300 customers in 80 countries, Genesys
directs more than 100 million customer interactions
every day. Genesys allows enterprises to achieve key
business objectives by tying together customer
interactions, people and customer information in
both traditional telephony and IP environments.
Sophisticated routing and reporting across voice,
e-mail, documents and Web interactions, coupled with
integrated self service, ensure that customers are
quickly connected to the right resource - the first
time. Genesys solutions stop customer frustration
and allow enterprises to deliver superior customer
satisfaction and improved business results. For more
information visit us at www.genesyslab.com.
About
Alcatel
Alcatel
provides communications solutions to
telecommunication carriers, Internet service
providers and enterprises for delivery of voice,
data and video applications to their customers or
employees. Alcatel brings its leading position in
fixed and mobile broadband networks, applications
and services, to help its partners and customers
build a user-centric broadband world. With sales of
EURO 13.1 billion and 58,000 employees in 2005,
Alcatel operates in more than 130 countries. For
more information, visit Alcatel on the Internet: http://www.alcatel.com.
