The Planet One Group of companies offer
the following product and services solutions :
FCS Computer Systems develops applications for front
and back office processes to enhance client service,
improve productivity and bring leading edge technology
to the hospitality and enterprise markets. Here is
the
product range from FCS.
- AutoWakeup: A voice announcement system that
automates and manages the wake-up call service in
a hotel
- AutoHousekeep: An interactive voice response
system that complements the operating efficiency of
a hotel by enhancing the flow of information between
the housekeeping / engineering functions and the hotel
front office
- Engineering Services: Managing engineering
service requests is a complex task that is becoming
increasingly difficult
- WinVoice: Unlike an ordinary office voicemail
system, VoiceMail works seamlessly with the hotel
telephone system (PABX) and the front office system
(FOS)
- Billing Services: A Windows based call charge
and billing system that manages the costs of telephony
and service usage in a hotel. Guest communications
services are automated with Billing Services
- FaxMail: A Windows based fax messaging system
that provides personalised fax services to your
guests
- Mobitel: An integrated Mobile Telecommunication
System for hotels. It allows hotel guests the convenience
of a cellular phone to use during their stay in the
hotel
- Report Plus: A Reporting programme to get
the job done better and faster with more than 60 reports
to choose from
- Connect: FCS Connect is a sophisticated
computer telephony integrated solution which enables
hoteliers
to implement single phone button service request
capabilities in the rooms. With FCS Connect, your
guests push
just ONE button and our Connect systems will deliver
and manage ALL guest requests to ensure efficient
services
- Call Centre: Whether your objective is better
profitability or services, higher occupancy or lower
operation costs, FCS Call Centre is the solution.
With CTI as the enabling technology, all of your
divisions
will esperience a dramatic rise in performance and
productivity. From Reservations to Room Service!
- Internet Suite: Indulge your valued guests
with the ultimate experience of surfing the Internet
in
the comfort of the hotel room. Let them be pampered
with the convenience of e-Services personalised
to
their needs.
- NetCentre: With integrated billing, internet
usage charges are automatically updated to the guest
folio
- WinCDR: A call accounting system designed
to give you accurate information and reports on telephone,
fax and Internet usage
- WinVMail: A computerised PC-Based telephone
voice management system that allows the caller to
leave
voice messages if the line is busy or unattended
- TeleBanker: An Interactive Voice and Fax
Response phone-banking system that provides worldwide
direct access to financial services by telephone or
fax phones
- TeleBroker: An Interactive Voice and Fax
Response system that provides fast, convenient and
easy-to-use world-wide direct access to security/stock-market
services by just a push of a button on your telephone
or fax phones
- TeleStock: Enables callers to retrieve the
stock information by just a push of a button on normal
DTMF telephone or a fax phone, and also enables callers
to conduct stock enquiries or transactions over the
phone
For more information, please go to the FCS Computer
Systems website: www.fcscs.com
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